October 18-20, 2023
CSS Annual User Group
Green Valley Ranch Resort & Casino | Las Vegas
El Viento III & IV Rooms 2300 Paseo Verde Pkwy Henderson, NV 89052
- The CSSIUG gives attendees the opportunity to engage with other IMPACT! HD 2.0 users in a relaxed environment where information sharing is encouraged.
- Confirmed registrations can reserve a one-on-one session with a CSS SME to address your company's specific needs (limited availability, first-come first-served).
- View live demos of CSS's newest cutting-edge products.
USER GROUP AGENDA
Day 1: Wednesday Oct. 18th, 2023
Room A: Embracing the Future
- 7:30am - 9:00am - Registration & Breakfast
- 9:00am - 9:15am - Welcome Remarks & Introduction
- 9:15am - 10:30am - Topic: “Navigating the Future with IMPACT's Vision”
- 10:45am - 12:15pm - Topic: “Navigating the Nuances of Regulation-F Compliance with IMPACT”
- 12:15pm - 1:15pm - Lunch
- 1:15pm - 2:45pm – Topic: “Optimizing Collections with IMPACT's AI: Streamlining Inbound Calls & Enhancing Debtor Self-Service”
- 2:45pm - 3:00pm - Break
- 3:00pm - 4:30pm - Topic: “Unlocking the Secrets of Revenue Optimization in Collections”
Room B: Enhancing Communication Strategies
- 10:45am - 12:15pm - Topic: “Instant Debtor Contact Gratification - Master the Craft of Compelling & Compliant Text and Email Messages.”
- 12:15pm - 1:15pm - Lunch
- 1:15pm - 2:45pm - Topic: Delving Deeper into History Transcription Analysis with IMPACT
- 2:45pm - 3:00pm - Break
- 3:00pm - 4:00pm - Topic: “For Advanced Users - Creating your own APIs without Code with IMPACT Universal EDI Tool”
Day 2: Thursday Oct. 19th, 2023
Room A: Optimizing Processes
- 8:00am - 9:00am - Breakfast
- 9:00am - 10:30am - Topic: “Decoding Successful Collections - Navigating IMPACT's Strategy Dashboards for Optimal Engagement & Payment Channels”
- 10:30am - 10:45am - Break
- 10:45am - 12:15pm - Topic: “Adapting to the Changing Compliance of the Telecom Landscape & Debtor Digital (Text, Email, & AI) Contact Engagement with IMPACT”
- 12:15pm - 1:15pm - Lunch
- 1:15pm - 2:45pm - Topic: “Optimizing Agent-Debtor Interactions with IMPACT CX”
- 2:45pm - 3:00pm - Break
- 3:00pm - 4:00pm - Topic: “A Year in Review: The Evolution of the IMPACT Ecosystem”
Room B: Revenue & Strategy
- 8:00am - 9:00am - Breakfast
- 9:00am - 10:30am - Topic: “Debtor Portal Login Security with Dual Authentication in IMPACT”
- 10:30am - 10:45am - Break
- 10:45am - 12:15pm - Topic: “Mastering IMPACT's EDI/ETL Toolkit - A Deep Dive into Advanced Data Management”
- 12:15pm - 1:15pm - Lunch
- 1:15pm - 2:45pm - Topic: “Delving Deep into IMPACT's Advanced Toolset”
Day 3: Friday Oct. 20th, 2023
Room A: One-on-One's with a CSS SME
- Reserve a one-on-one session with a CSS Team Member to address your company's specific needs (limited availability based on confirmed registrations)
DISCOUNTED ROOM RATE ENDS SEPTEMBER 26th - TIME LEFT TO RESERVE:
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PRICING INFO
REGISTRATION FEES:
| ATTENDEE | 1st Attendee | 2nd Attendee | 3rd Attendee | Each Additional Attendee |
|---|---|---|---|---|
| Fee | $1,195 | $995 | $895 | $695 |
WHEN:
October 18-20, 2023 *Breakfast and Lunch included
WHERE:
Green Valley Ranch Resort and Casino 2300 Paseo Verde Pkwy, Henderson, NV 89052