IMPACT 3.0 | VoiceIQ
Intelligent Voice Recording Analytics & Compliance Intelligence. Every call automatically captured, transcribed, redacted, tagged, and queryable in plain English.
IMPACT 3.0 | VoiceIQ
Intelligent Voice Recording Analytics & Compliance Intelligence. Every call automatically captured, transcribed, redacted, tagged, and queryable in plain English.
IMPACT 3.0 | Voice IQ
Automatic PBX Capture
Recordings are pulled directly from your PBX. Stereo split isolates agent and consumer audio for precision analysis.
PII Redaction
Automatically detects and mutes credit cards, SSNs, and bank info from both audio and transcript.
Compliance Intelligence
Configurable tags detect required disclosures (Mini Miranda) and flag critical agent omissions automatically.
Voice Intelligence Solutions
Two integrated modules that transform calls into redacted, analyzed, and queryable assets.
VOICE IQ — CORE
Infrastructure & CaptureCaptures recordings, splits channels, transcribes via AI, and scrubbs PII. Every call is stored as a searchable, indexed record without manual intervention.
VOICE IQ — IQ+
Intelligence & AnalyticsEnables teams to query the call library in plain English, run AI compliance scorecards, and generate risk reports with no SQL required.
Why IMPACT Voice IQ
Fully Automated
End-to-end pipeline from capture to indexing without manual steps.
PII Eliminated
Sensitive data is muted in audio and redacted in text—the recording itself is cleaned.
Natural Language
Ask IQ+ any question about calls in plain English to get instant structured data.
AI QA Evaluations
Automated scorecards replace manual reviews with Compliant/Non-Compliant reasoning.