CSS IMPACT 2026

An executive-level discussion focused on CSS strategic priorities, platform evolution, and the technologies shaping the future of collections and financial operations over the next 12–18 months. This session will provide a practical walkthrough of current roadmap initiatives, emerging innovation areas, and the long-term vision driving the IMPACT ecosystem forward.

Agentic AI, collector augmentation, workflow automation, real-time intelligence, and the technologies transforming the modern collector experience.

AI-powered compliance automation, real-time monitoring, sentiment intelligence, scoring, analytics, and building the Interactive AI Debtor Agent compliance playground.

A data-driven session focused on harvesting conversational intelligence across Talk IQ+, Voice IQ, and IMPACT IQ+ for compliance auditing, agent performance analysis, communication governance, and client oversight. Attendees will explore voice analytics extraction, sentiment and interaction scoring, AI-powered compliance monitoring, call intelligence workflows, and live Data IQ dashboard visualizations designed to enhance auditing accuracy, agent accountability, and operational insight across the collections environment.

Worklist access, intelligent account routing, queue presentation workflows, Save & Next automation, and dialer campaign interaction powering streamlined agent workflow management and operational distribution logic. Includes an in-depth walkthrough of DJD workflow anatomy, routing logic, evaluations, conditions, actions, campaign assignment strategy, and a live end-to-end DJD build showcasing score-based routing, queue orchestration, exception handling, and deployment into production workflows.

A hands-on session covering when to use Predictive Dialing versus Agent-Controlled Interaction (ACI), including live campaign workflow builds, dialing ratio configuration, campaign group setup, agent assignment logic, ACI workflow creation, deployment to the production floor, and team validation exercises with SME-guided breakout collaboration.

A guided hands-on lab focused on Dynamic Job Distributor (DJD) workflow construction and Agent-Controlled Interaction (ACI) campaign deployment. Attendees will build routing logic, workflow evaluations, conditions, actions, queue orchestration, and exception handling within DJD, followed by live ACI campaign configuration, dialing setup, deployment exercises, and production validation workflows with SME-led collaboration.

A hands-on analytics session introducing DataIQ as the next-generation evolution of the IMPACT AdHoc Report Writer platform. Attendees will build live DataIQ views and dashboards from scratch, explore advanced analytics and scheduled reporting workflows, migrate existing IMPACT reports through the conversion process, and learn how DataIQ empowers analysts, compliance teams, and reporting power users with deeper operational intelligence, dashboard visualization, predictive insight layering, and enterprise-grade data exploration across UDW and Data Warehouse environments.

Cap off Day 1 with an evening out at Top Golf. Whether you're a scratch golfer or haven't picked up a club in years, it doesn't matter — the fun is in the friendly competition. We'll have food, drinks, and plenty of good times as we get to know each other outside the conference room. Come ready to swing, laugh, and enjoy the evening with the group.

A wide-open forum for questions across product, operations, reporting, integrations, and AI. Bring your toughest scenarios—this is designed to be practical, candid, and useful.

Live construction session focused on Strategy On Demand (SOD) for compliance automation, showcasing how conditional workflow logic and phone obfuscation strategies can enforce compliance without constant manual oversight. Attendees will walk through a live SOD build using company-level UDW fields, consent indicators, phone-type evaluation logic, and automated obfuscation actions to drive intelligent compliance enforcement in real time.

A hands-on session focused on integration architecture, intelligent workflow orchestration, and operational optimization across the IMPACT ecosystem. Attendees will build live EDI field mappings from inbound specifications through validation workflows, configure Fusion-based routing logic, construct Strategy On Demand (SOD) workflows aligned to operational lab scenarios, and explore workflow optimization strategies designed to streamline automation, integration efficiency, and cross-system processing.

An interactive hands-on lab where attendees will configure live EDI mappings, build Fusion-based routing workflows, construct Strategy On Demand (SOD) automation logic, and participate in guided workflow optimization exercises across real-world operational scenarios. The lab will include inbound specification mapping, field validation, routing configuration, workflow assimilation techniques, and collaborative deployment exercises with live SME support.

Private consultation sessions tailored to your agency's chosen topic(s). Sessions are available by appointment throughout the afternoon.

CSS has forged strategic partnerships with a curated lineup of vendors, each offering deep, turnkey integrations with Impact. Through the new Marketplace — built directly into the Impact interface — signing up with any participating vendor automatically activates a fully configured integration, no custom development required. This session will walk through how the Marketplace works, introduce the new Marketplace menu, and showcase the inaugural vendor lineup selected for our launch roster.

We'll close with key themes, action items, and what to expect next from CSS. You'll leave with clarity on near-term improvements, longer-term direction, and how to stay engaged throughout the year.