CSS IMPACT 2026
User Group Conference · Las Vegas, NV · May 27–29, 2026
Join us at the ARIA Resort & Casino for an intensive 2½-day user group experience — packed with product deep dives, peer collaboration, and direct access to the CSS team. Breakfast and lunch are provided daily, and the week kicks off with a Top Golf networking night.
Location
ARIA Resort & Casino
Las Vegas, Nevada
Dates
May 27 – 29, 2026
Wednesday through Friday
Format
2½-Day Conference
Breakfast & lunch included daily
Evening Event
Top Golf Networking Night
Wednesday, May 27
7:00pm – 10:00pm
7:00pm – 10:00pm
Registration Includes
Everything You Need to Get More Out of Impact
Full 2½-day conference access
Catered breakfast & lunch each day
Top Golf networking event (Day 1 evening)
Vendor Marketplace Showcase
Hands-on labs & expert office hours
1-on-1 consultation sessions (by appointment)
Direct access to CSS product & leadership teams
Peer collaboration & networking sessions
Registration & Room Rates
Conference Registration
Early bird pricing ends March 31, 2026
| Early Bird | Regular | |
|---|---|---|
| 1st Attendee | $1,395 | $1,795 |
| 2nd+ Attendees | $1,195 | $1,395 |
Discounted Room Rates
ARIA Resort & Casino · Book via conference block
Monday, May 26$129
Tuesday, May 27$129
Wednesday, May 28$259
Plus applicable taxes and $55/night resort fee.
Book Your Room ↗Schedule of Events
Day 1 – Wednesday, May 27, 2026
8:00am – 9:00am
Registration & Breakfast
Catered breakfast.
9:00am – 9:50am
Executive Session: Corporate Strategy
A leadership-level overview of CSS priorities and direction. We'll discuss the "why" behind major initiatives, what we're investing in, and what it means for agencies over the next 12–18 months.
10:00am – 10:50am
Current & Future Roadmap Goals
A practical walkthrough of current roadmap themes and what's coming next. Expect a clear view of near-term enhancements, longer-term goals, and how we're prioritizing capabilities based on operational impact.
11:00am – 12:00pm
Compliance, Audits & Certifications
A compliance-focused session on audits, certifications, and practical controls. We'll cover what to expect, how to prepare, and how to leverage platform features to support documentation, monitoring, and defensible processes.
AI Tools (Copilot, IQ+, Virtual Agents)
A guided tour of CSS AI capabilities, including IQ+. We'll focus on practical use cases, adoption patterns, and how teams can deploy AI to increase efficiency while maintaining control and oversight.
12:00pm – 1:00pm
Lunch
Catered lunch.
1:00pm – 1:50pm
Business Process Tools (Strategy on Demand, Dynamic Job Distributor)
A working session on core process automation tools. We'll cover Strategy on Demand (SOD), a workflow engine built on Events + Conditions → Actions, and Dynamic Job Distributor (DJD) for building work queues and dialer pools.
Integration Tools (EDI, Fusion)
An integration-focused session covering common integration patterns, automation opportunities, and practical guidance for loading and exporting data. We'll discuss EDI/Fusion use cases, data flow, and how to reduce manual effort while improving reliability.
2:00pm – 2:50pm
Consumer Outreach Tools (Dialer, Voice, Email, Text)
A session on engagement tooling and orchestration—how teams use dialer, voice, email, and text to reach consumers effectively. We'll cover workflow design, compliance considerations, and practical optimization ideas.
Reporting Tools (Ad Hoc, Dashboards)
A reporting session focused on visibility and decision-making. We'll cover dashboards, ad hoc reporting, and best practices for designing views that drive action—from leadership metrics to frontline operational insights.
3:00pm – 3:50pm
Feedback: Guiding the Roadmap
A structured feedback session where customers can influence what we build next. We'll validate priorities, discuss tradeoffs, and capture input that helps CSS align development to the highest-impact needs.
4:00pm – 5:00pm
Networking & Peer-to-Peer Collaboration
Connect with peers and CSS leaders. This time is designed for discussion, relationship building, and comparing approaches to shared operational challenges.
7:00pm – 10:00pm
Evening Event: Top Golf
Cap off Day 1 with an evening out at Top Golf. Whether you're a scratch golfer or haven't picked up a club in years, it doesn't matter — the fun is in the friendly competition. We'll have food, drinks, and plenty of good times as we get to know each other outside the conference room. Come ready to swing, laugh, and enjoy the evening with the group.
Day 2 – Thursday, May 28, 2026
8:00am – 9:00am
Breakfast
Catered breakfast.
9:00am – 9:50am
Open Session Q&A
A wide-open forum for questions across product, operations, reporting, integrations, and AI. Bring your toughest scenarios—this is designed to be practical, candid, and useful.
10:00am – 10:50am
Compliance & Audit Readiness Workshop
A workshop-style session with checklists and practical examples. We'll cover how to prepare for audits, document controls, and use platform features to support consistent compliance evidence.
Reporting Tools – Advanced Lab
A deeper dive into reporting workflows—designing dashboards that scale, building ad hoc views, and tips for getting faster answers from your data. Ideal for power users and analysts.
11:00am – 12:00pm
Operations Workflow Optimization
A practical session on improving throughput and consistency. We'll review patterns for reducing exceptions, tightening handoffs, and improving productivity using tools already available in the platform.
Integration Tools – Hands-On Lab
A hands-on session for technical teams: integration patterns, common pitfalls, and ways to make interfaces more resilient. Bring examples—this session is designed for real-world problem solving.
12:00pm – 1:00pm
Lunch
Catered lunch.
1:00pm – 2:50pm
Hands-On Build Lab & SME Office Hours (Optional)
An open, hands-on block where you can workshop configurations, workflows, reporting, and operational questions with CSS subject matter experts.
1-on-1 Consultation Sessions (By Appointment)
Private 2-hour consultation sessions tailored to your agency's chosen topic(s). Two consultations may run concurrently in Room B.
3:00pm – 5:00pm
Peer Working Sessions & Collaboration Labs (Optional)
Optional roundtables and working sessions. Compare approaches with peers and discuss what's working (and what isn't) in real operational environments.
1-on-1 Consultation Sessions (By Appointment)
Additional 2-hour consultation sessions tailored to your agency's needs. Two consultations may run concurrently in Room B.
Day 3 – Friday, May 29, 2026
8:00am – 9:00am
Breakfast
Catered breakfast.
9:00am – 10:50am
Vendor Marketplace Showcase
CSS has forged strategic partnerships with a curated lineup of vendors, each offering deep, turnkey integrations with Impact. Through the new Marketplace — built directly into the Impact interface — signing up with any participating vendor automatically activates a fully configured integration, no custom development required. This session will walk through how the Marketplace works, introduce the new Marketplace menu, and showcase the inaugural vendor lineup selected for our launch roster.
11:00am – 12:00pm
Conference Close: Key Takeaways & Next Steps
We'll close with key themes, action items, and what to expect next from CSS. You'll leave with clarity on near-term improvements, longer-term direction, and how to stay engaged throughout the year.
Register for CSS IMPACT 2026
Fill out the form below to secure your spot. Early bird pricing ends March 31, 2026.