President & CEO
Carl commenced his career in 1989 as a Firmware Engineer at Packard Bell Systems. In 1994, he founded NSI Labs, a successful Technology Service Provider Firm that delivers Data Center Infrastructure Technology, Infrastructure Management, Application Development & Database Services for the Financial Industry. In 1996, Carl acquired the 6th largest ISP in Los Angeles. Partnered with some of the largest communications and broadband telco providers, Cyberweb became one of LA’s leading ISPs delivering broadband services. In 2004, with over 25+ years of deep- rooted industry acumen in the Fintech Sector, Carl founded CSS, Inc.
Vice President of Operations
Sergio is a veteran of the ARM and Collections industry with over 35 years of experience in the field. His expertise in implementing many of the most innovative collection treatment tools and peripheral services in the collection industry makes him the ideal head of the projects department.
Business Development & Systems Implementation Manager
Ariel has been with CSS since 2015. She is an integral asset to the project management team ensuring smooth operations through Go-Live.
Director of Enterprise Cloud Financial Ecosystem Sales
Ryder has over 37 years of experience in the banking, collections, healthcare, and retail industries. With over 30 years as VP and Chief Operating Officer in the collections industry, his knowledge base includes compliance, streamlining account flows, dialer campaigns, and the utilization of AI and multi-channel communications to maximize efficiency within business processes.
Jamielyn has been in the accounting industry since 2014. She manages daily accounting operations, maintains an adequate system of accounting records and processes payroll as well as manages accounts payables and accounts receivables.
Director of Applications Engineering
Ryan has been in the collections industry for over 10 years. He joined CSS in 2012 as our QA Testing, Client Support, and EDI specialist. His high level of expertise helps keep CSS IMPACT! HD 2.0 operating at the highest level.
Systems Implementation Architect Project Manager
Wendy Smyth has been implementing projects in the Collections industry since 2012. Her previous experience includes software development and project management in the Medical and Real Estate industries. Wendy enjoys the challenge of working with clients to architect business solutions using innovative IMPACT toolsets.
Sr. Data Systems Engineer
Jeff began his career with the ARM industry in 2004 as the Sales Manager for a 50+ year old regional collection agency. Jeff came to CSS in 2012 with extensive experience in moving large sets of disparate data into and out of databases. He enjoys the challenge that comes from organizing unstructured and diverse data into useful structures.
Manager of IT Administration & Cloud Services
Todd opens the lines of communication between all stakeholders to get projects done. With over 20 years in both public and private sectors, Todd has experience in leadership, team building, infrastructure planning, project management that makes him a valuable member of the CSS Team.
Data Center Technician
Hugo has been a data center technician for over 20 years. He has been with CSS for the past 13 years as our Data Center Sr. Technician. His extensive technological knowledge makes him a pivotal asset to the CSS team.