IMPACT 3.0 | Impact Architecture
Complete Ecosystem - Impact Architecture
IMPACT 3.0 | Impact Architecture
Complete Ecosystem - Impact Architecture
IMPACT Enterprise Ecosystem Architecture
External Connectivity
VPCs / VPN Edge Connections
Client Cloud Connectivity
Vendor Integrations
Multiple vendor partners
Payment Portals & Client Portals
Telco Switch, Open AI, IVAN, AVA & IVR
IMPACT Ecosystem Financial Engine
IMPACT | COLLECTIONS
Debt Recovery System
IMPACT | LEGAL
Legal Case Management
IMPACT | PORTFOLIO
Portfolio Manager System
IMPACT | TAX
Tax Information Management System
IMPACT | BPO
Business Process Outsourcing and Forwarding System
Application Layer Microservices
FUSION Data Integration Bridge Market Place
Omnichannel Services
SMS, Email, Chat, Ringless Voicemail
Agent Management
Session handling & interaction control
Docker Containers
Containerized deployment on AWS
AI & Intelligence Layer
Copilot Assistant
Real-time agent task automation & recommendations
Talk IQ+ Transcription
Real-time transcription & sentiment monitoring
Frontier AI Models
OpenAI, Anthropic, Google Gemini integration
Keyword & Outcome Alerts
Supervisor notifications & call monitoring
Visual Agent Screen UI Designer
- Drag-and-drop layout builder
- Custom Workcard templates
- Field level property changes
- No-code designer
Compliance & Security
- PCI Level 1 call recording
- Automatic number scrubbing
- Built-in regulatory checks
- STIR/SHAKEN compliance
Scalability & Performance
- Docker containerized architecture
- AWS cloud hosting
- Auto-scaling capabilities
- Low-latency audio processing
Integration Ready
- Modular engine + microservices
- Incremental migration support
- API-first architecture
- Environment-agnostic deployment
IMPACT Dialer System Architecture
External Connectivity
Session Border Controller (SBC)
Automatic failover, real-time rerouting, call quality monitoring
Carrier Integration
Multiple carrier support with failover
STIR/SHAKEN Compliance
Caller ID management & verification
IMPACT Core Dialer Engine
Custom SIP Stack
Session initiation & signaling management
Custom RTP Stack
Real-time audio processing & low latency
Dialing Modes Engine
Predictive, Preview, Supervised, Manual
Call Flow Management
Inbound & outbound call routing
Digital Voice Agents
Ivan & Ava AI agents integration
Application Layer Microservices
Campaign Management
Workflow rules & real-time data refresh
Omnichannel Services
SMS, Email, Chat, Ringless Voicemail
Agent Management
Session handling & interaction control
Docker Containers
Containerized deployment on AWS
AI & Intelligence Layer
Copilot Assistant
Real-time agent task automation & recommendations
Talk IQ+ Transcription
Real-time transcription & sentiment monitoring
Frontier AI Models
OpenAI, Anthropic, Google Gemini integration
Keyword & Outcome Alerts
Supervisor notifications & call monitoring
Visual Builders
- IVR Script Builder (drag-and-drop)
- Agent Script Builder
- Visual workflow design
- No developer involvement needed
Compliance & Security
- PCI Level 1 call recording
- Automatic number scrubbing
- Built-in regulatory checks
- STIR/SHAKEN compliance
Scalability & Performance
- Docker containerized architecture
- AWS cloud hosting
- Auto-scaling capabilities
- Low-latency audio processing
Integration Ready
- Modular C++ engine + microservices
- Incremental migration support
- API-first architecture
- Environment-agnostic deployment
IMPACT AI & Intelligence Suite
Advanced AI-powered modules for intelligent automation and enhanced performance
Copilot Assistant v3.0
- Agentic AI screen automation
- Real-time agent coaching
- Predictive next-best actions
- Intelligent workflow guidance
Talk IQ+ Voice Intelligence
- Real-time call transcription
- Live sentiment analysis
- Compliance monitoring alerts
- Sub-second response times
IVAN — AI Collector
- Autonomous voice agent
- Natural language understanding
- Integrated payment processing
- CRM system integration
AVA — Client Services
- Multi-lingual AI agent
- Knowledge base integration
- Smart escalation protocols
- 24/7 customer support
IMPACT IQ+ Management
- Executive-grade AI assistants
- Custom AI agent creation
- Digital SME deployment
- Management workflow automation
Voice Analytics
- Speaker verification technology
- Real-time fraud detection
- 99.8% accuracy rate
- Sub-3-second processing
IMPACT Voice & Digital Engagement Systems
Advanced communication platforms for multi-channel customer engagement and outreach
📞 IMPACT | DIALER
Automated Call Dialing System
A one-of-a-kind, leading automated outbound dialer system—custom-built to ensure the highest levels of risk mitigation and compliance. It does not require data selections and drives campaigns by write-once-use-many workflows that management can activate with a flip of a switch or by scheduling.
☎️ IMPACT | ACI
Agent Call Initiator — Manual Cell Dialing System
An outbound system designed to ensure the highest levels of compliance through human agent intervention—this one-of-a-kind, leading manual Agent Clicker dialing outbound system is custom-built to ensure the highest levels of risk mitigation & compliance.
💬 IMPACT | TEXT Broadcaster
Text Message Broadcaster
A premier high-volume SMS & MMS broadcasting engine—seamlessly fused with the IMPACT Orchestrator—that powers consumer and debtor outreach across voice and digital channels with pinpoint accuracy and record-setting contact rates.
📧 IMPACT | EMAIL Broadcaster
Email Message Broadcaster
A leading mass outbound digital Email Messaging Broadcasting platform, custom-bolted on the IMPACT Orchestrator, that drives all voice & digital consumer and debtor contact engagement with ultimate precision and the highest contact ratios.
🏢 IMPACT | PBX
Cloud PBX Telephony System
An all-in-one cloud-based telephony contact management system designed to assist call centers in both inbound and outbound calling to engage with consumers.
🤖 IMPACT | IVR
AI-Driven Voice Recognition Attendant
Provides the keys to create multi-channel self-service journeys custom-fit for your customers. A powerful omnichannel automation tool that is fully customizable.
IMPACT Enterprise Cloud Security
Comprehensive multi-layered security architecture designed for cloud-native enterprise environments
Security Certifications
- PCI DSS Level 1
- SOC 1 Type 2
- SOC 2 Type 2
- FedRAMP ready infrastructure
Regulatory Compliance
- STIR/SHAKEN A-level attestation
- PCI certified AI voice payments
- Real-time DNC/TCPA validation
- Real-time spam number cleansing
Infrastructure Security
- Zero-trust network architecture
- End-to-end call encryption
- Hardware security modules
- Multi-layer security protocols
Identity & Access Management
- Multi-factor authentication protocols
- SSO Azure/Okta integration
- Role-based access control
- Zero-trust identity verification
Network Security
- VPC isolation architecture
- Private subnet protection
- Web firewall DDoS protection
- Intrusion detection systems
Data Protection
- End-to-end encryption protocols
- Data masking tokenization
- Secure key management
- Backup encryption standards
Vulnerability Management
- Continuous security scanning
- Penetration testing protocols
- Dependency monitoring systems
- API security validation
Audit & Compliance
- Immutable audit logs
- Compliance reporting automation
- Data lineage tracking
- Privacy controls management
Technical Architecture & Development Stack
Technical Architecture Deep Dive
🔐 Identity & Access Management
- OpenID Connect – Keycloak
- Okta Integration
- Azure Active Directory
- Google Workspace SSO
- SAML 2.0 Identity Providers
🔒 Zero Trust Security Model
- Continuous identity verification
- Network micro-segmentation
- Real-time threat protection
- AI behavior analysis
- Admin access control
- Threat intelligence monitoring
🏗️ Microservices Architecture
- Distributed tracing OpenTelemetry
- Central API gateway
- Docker containerization
- Zero-downtime deployments
💾 Data Architecture
- Data mesh architecture with domain ownership
- Change data capture (CDC)
- Time-series database metrics
- Data catalog with automated schema discovery
- Data quality monitoring / LogRocket
- PCI DSS compliant data retention and erasure
- Data lakes with Delta Lake for ACID transactions
- Real-time analytics with IMPACT IQ+
🧠 AI Infrastructure
- Model versioning and A/B testing framework
- Edge AI deployment for low-latency inference
- Explainable AI for regulatory compliance
📡 Telco Infrastructure
- Call routing clusters
- Carrier-grade NAT (CGNAT) for IPv4 conservation
- Number porting support
- Network function virtualization
- Smart routing engine
- Number portability integration
📞 Telephony Engine
IMPACT VoiceCore EngineTelephony Engine (SIP Core)
Media ProcessingWebRTC Gateway
🌐 Telephony Edge Stack
Session Border ControllerSBC
Network RoutingCisco BGP Routing
Traffic ManagementQoS Control
Development & Programming Stack
💻 Development Environment
IDEVisual Studio Code
IntelliJ (IJ)IntelliJ IDEA
⚡ Programming Language
Core BackendJava
FrontendJavaScript / TypeScript
TelephonyC# / .NET
🔧 Application Framework
Backend (Enterprise Java)Jakarta EE / Java EE (JEE)
Frontend FrameworkAngular (ANG)
Frontend FrameworkVue.js (VUE)
Frontend UIJavaFX (JFX)
🔄 Microservices Framework
Java MicroservicesQuarkus Microservices (QMS)
DevOps & Quality Assurance
📋 Source Code Management
RepositoryGitLab Cloud Services (GL-CSR)
RepositoryBitbucket Cloud Services (BB-CSR)
Build & PackagingAWS CodeBuild
Build & PackagingBitbucket Pipelines (BBP)
🧪 Testing & QA
API TestingReadyAPI (RAPI)
Unit TestingJUnit (JUT)
API TestingPostman (PM)
Telephony TestingLua Script Telephony Simulator
📚 Documentation & Design
DocumentationBasecamp (BCD)
Enterprise ArchitectureSparx Systems Enterprise Architect
Design ToolsFigma
📊 Project Management
Project TrackingJira (JIRA)
Support & TicketingZendesk (ZD)
Infrastructure & Deployment
⚙️ Application Server
Java App ServerWildFly Java App (WJA)
Microsoft Web ServerInternet Information Services (IIS)
🗄️ Database & Storage
Core Ecosystem DBOracle Enterprise Cloud (OEC)
Telephony Engine DBOracle Enterprise Cloud / PostgreSQL
Cloud MonitoringMicrosoft SQL Server (MSSQL)
Data LakeAWS S3 / Redshift / Snowflake
🐳 Containers
Container ServiceElastic Container Service (ECS)
Serverless ContainersApp Runner
Container PlatformDocker
OrchestrationAWS Containers & Task Definitions
🔗 Communication Protocol
Real-time EventsServer-Sent Events
Secure Web ProtocolHTTPS
Real-time CommunicationWebRTC
IMPACT AI & Omnichannel Advanced Functionalities
Comprehensive feature set designed for maximum efficiency and performance
Advanced Dialing Modes
- AI-optimized predictive dialing
- Preview mode risk scoring
- Manual/ACI compliant dialing
- Progressive abandon rate control
- Blended intelligent queue management
- Callback timezone governance
- Parallel Multi-campaign execution
AI-Powered Automation
- AI agentic copilot Screen automation
- Real-time compliance coaching
- Emotion & intent detection monitoring
- Predictive next-best-action recommendations
- Automated CRM note-taking
- Voice analytics quality scoring
- Dynamic AI script advisor
Omnichannel Subsystem
- SMS/MMS Orchestrator
- Email campaigns tracking analytics
- Sentiment Analysis Analytics
- Ringless voicemail campaigns
- Secure AI Agent
- IVR and payment portal
Advanced AI & Omnichannel Capabilities
Comprehensive feature set designed for maximum efficiency and performance
Advanced Dialing Modes
- AI-optimized predictive dialing
- Preview mode risk scoring
- Manual/ACI compliant dialing
- Progressive abandon rate control
- Blended intelligent queue management
- Callback timezone governance
- Parallel Multi-campaign execution
AI-Powered Automation
- AI agentic copilot Screen automation
- Real-time compliance coaching
- Emotion & intent detection monitoring
- Predictive next-best-action recommendations
- Automated CRM note-taking
- Voice analytics quality scoring
- Dynamic AI script advisor
Omnichannel Subsystem
- SMS/MMS Orchestrator
- Email campaigns tracking analytics
- Sentiment Analysis Analytics
- Ringless voicemail campaigns
- Secure AI Agent
- IVR and payment portal
No-Code Automation & Compliance
Comprehensive builder tools to orchestrate workflows, integrations, & regulatory enforcement with no code
No-Code Workflow Tools
- Drag-and-drop IVR designer
- Visual agent script builder
- Campaign workflow automation
- Real-time A/B unit testing
- Custom forms & field builders
- API integration marketplace
- Webhook-driven event processing
No-Code EDI Integration Tools
- Electronic data interchange automation
- No-Code API Builder
- Legacy system connectors
- Workflow Data Interceptor
- Support Single & Multi-Records
- Supports X12, JSON, XML
- Prebuilt API connector library
- Data Interfaces Automation
No-Code Compliance Tools
- No-code rule builder
- State compliance matrix
- Contact restrictions auto-enforcement
- Recitation script enforcement engine
- Real-time Reg F guardrails
- Trigger-based compliance actions
- Audit-ready policy automation