CSS IMPACT 2024 User Group
Oct. 22nd, 2024 Schedule of Events
| Time | Event |
|---|---|
| 7:00am-8:00am | Registration & Breakfast |
| 8:00am-8:30am | Welcome & Intro |
| 8:30am-9:30am | Session 1: IMPACT 3.0: Deep Dive into the New IMPACT 3.0 Platform |
| 9:30am-9:45am | Break |
| 9:45am-10:45am | Session 2: Collector IQ: The Industry's First Agent Copilot is Ready for Action |
| 10:45am-11:00am | Break |
| 11:00am-12:00pm | Session 3: IMPACT IQ: The Ultimate AI Copilot Designed for Management |
| 12:00pm-1:00pm | Lunch |
| 1:00pm-2:15pm | Session 4: Leveraging the Latest Tools Part 1: User Window Calculated Fields & Financial Processes - Account Transactions in a Single Click |
| 2:15pm-2:30pm | Break |
| 2:30pm-3:30pm | Session 5: Leveraging the Latest Tools Part 2: Data Grids & User Defined Grids - Your Data Your Way |
| 3:30pm-3:45pm | Break |
| 3:45pm-4:45pm | Session 6: Debtor Engagement Part 1: Email Broadcaster - The Digital Letter |
| 5:00pm-7:00pm | Consortium Reception |
Oct. 23rd, 2024 Schedule of Events
| Time | Event |
|---|---|
| 7:30am-8:30am | Breakfast |
| 8:30am-9:30am | Session 7: Debtor Engagement Part 2: Text & MMS Broadcaster - Reach Consumers Where They are Instantly |
| 9:30am-9:45am | Break |
| 9:45am-10:45am | Session 8: Debtor Engagement Part 3: Dialer NextGen Features - Agent Skills Based Routing, Build Your Own IVR, ANI Stack & More |
| 10:45am-11:00am | Break |
| 11:00am-12:00pm | Session 9: Debtor Engagement Part 4: Creating Powerful Dialer Campaigns: Propensity to Pay by Channel with IMPACT IQ+ |
| 12:00pm-2:00pm | Lunch |
| 2:00pm-3:00pm | Tim Haag, President & CEO at State Collection Service, President Elect, ACA International |
| 3:00pm-4:00pm | Rules Regs and Compliance - Legally by Jonathan Floyd, Troutman Pepper |
| 4:00pm-5:00pm | Working with your State Attorneys General by Nathan Blake, Deputy Colorado Attorney General, Chris Carlson, Troutman Pepper |
| 5:00pm-7:00pm | Consortium Reception by Troutman Pepper |
Oct. 24th, 2024 Schedule of Events
| Time | Event |
|---|---|
| 8:00am-9:00am | Breakfast |
| 9:00am-10:00am | CFPB Update by Mark J. Cavin, CFPB, Senior Fellow |
| 10:00am-11:30am | Election Predictions by Larry Parks, Founder Forethought Advisors |
| 11:30am-12:30pm | New California Collection Rules and Regs by David Anthony, Troutman Pepper |
| 12:30pm-1:00pm | Lunch |
| 1:00pm-2:00pm | New York City Debt Collection Updates & Security Breaches by Donald S. Maurice, MauriceWutscher |
| 2:00pm-3:00pm | Sarah Auchterlonie, Brownstein, Fred Stacey, Cloud Tech Gurus |
| 3:00pm-6:00pm | Tribal Lending Regulator Training |
| 6:00pm-8:00pm | Closing Reception Sponsored by Brownstein |
