IMPACT IQ+ | AI Business Copilot
IMPACT IQ+ | AI Business Copilot simplifies using chat to deliver instant insights into agency revenue health, P&L cost analysis, client performance, and more. It evaluates agent performance, pinpoints compliance issues, and highlights legal risks. Utilizing advanced data modeling, IMPACT IQ+ | AI analyzes past debtor financial behaviors to strategize for new business.
Results can be delivered through engagement channels such as Dialers, Text, Email, and Letters, or visualized in charts, table summaries, with download options including Excel, Word, and PDF.
Cost Tracking
The platform calculates explicit account costs, including agent time (down to minutes and seconds), communication costs (letters, emails, texts), and dial usage. These costs can be aggregated by batch and/or client.
No more Reports!
With a single chat sentence IMPACT IQ+ Copilot generates summary tables & charts to illustrate anything, such as top 5 revenue-generating clients simply… with just words.
Focus on Revenues Simply…
This insight streamlines business operations by targeting profitable segments to boost revenues & lower expenses. IMPACT IQ+ Copilot optimizes expense funnels by focusing on high-value & recoverable accounts
The future of debt collections is now with IMPACT IQ+
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Features
- Agency-Driven Communications Coaching
- AI Adaptive De-escalation Guidance
- AI Instant Chat-Based Conversations
- AI Integrations to External Data
- Chat-Driven Account Search
- Comprehensive AI Account Retrievals
- Instant Account Analytics & Reporting
- Interactive Decisioning Advice
- Interactive Financial Analysis
- On-Demand AI Account Reports
- On-Demand Scenario Guidance
- Personalized Negotiation Coaching
- Real-Time Training & Coaching
- Risk Mitigation Guidance
- Multilingual Translation Capability
- Weather & Closed Border Checks
Benefits
- AI-Driven Accuracy
- Automatic Training Benefits
- Effective Decision-Making Support
- Enhanced External Data Integration
- Faster Chat-Based Agent Support
- Improved Agent Experience
- Improved Communications Skills
- Legal Assessments and Advice
- Multi-Language Support
- Personalized Debtor Interaction
- Proactive Risk Mitigation
- Quick Access to Information
- Quick Account Information Search
- Scenario-Specific Advice
- Smoother Conflict Resolution
- Tailored Negotiation Strategies