Billing & Receivables Management Software

CSS Impact

What is a Receivables Management System?

Organizations typically have stand-alone systems for accounts receivable, pre-collections & vendor management which don’t interact with one another in real-time leaving business units exposed to stale financial data ultimately turning receivables into noncollectable debt.

HD™ 2.0 | RMS® is a proprietary advanced fintech Receivables Management System (RMS) for servicers and business units that require an all-in-one front-to-back-office account receivables solution that manages revenues, automates billing, notices, recoveries, soft-collections & vendors while governing compliance and debt.


What our clients are saying...

 

“I have been through several conversions & thanks to both teams this

was the smoothest one in our 20 year history”

Mike Porter, Chief Financial Officer

Dynamic Recovery Solutions

 
 

What is a Financial Ecosystem?

Billions of dollars are lost annually due to the technical mismanagement of financial transactions where aging receivables quickly turn into bad debt & ultimately to a loss. A “Financial Ecosystem” that features a receivables management system resolves this problem, as it is a battery of proprietary fintech software systems & solutions that consolidate into a single Financial Platform across your enterprise.


Unparalleled Technology

Our developers continually adopt the latest technology to make HD™ 2.0 | RMS® even more powerful. We are constantly delivering enhancements to better service your customers.

Stay Connected

Staff & departments can securely access account data in real-time via our mobile app while at the office or out in the field and on-the-go!

Unified Servicing Practices

Keep data synchronized and integrated with existing systems. Leveraging real-time data updates across systems ensures business keeps moving to increase output and faster revenue collection.

Powerful Tools

HD™ 2.0 | RMS® Receivables Management System easily automates your agency’s unique workflows processes. Workflows are easily created by operators without the need for technical staff, delivering reports on demand.

HD™ 2.0 | RMS® Loan, Invoicing, & Billing System functionality

The HD™ 2.0 | RMS® provides efficiencies and optimization for day-to-day operations, such as:

Enhance your loan management, invoicing, & billing process with these accounts receivables management solutions

Loans

HD™ 2.0 | RMS® solution provides easy-to-use, streamlined loan servicing operations with key component features for every phase.

Benefits:

  • Unified branding and servicing practices
  • Consolidated system of records
  • Real-time account updates
  • Loan servicing
  • Loan discharge
  • Consolidation
  • Default management
  • Mass data scrubs (i.e. bankruptcy, deceased)
  • Loan History tracking with tethered application docs.
  • Automated transaction posting windows
  • Automatic payment enrollment offerings
  • Paperless application verification with custom checklists and multiple levels of approval
  • Multi-payees funding functionality
  • Customizable adverse action generation

Invoicing

HD™ 2.0 | RMS® makes invoicing easier than ever.

Benefits:

  • Letters & Invoicing Module
  • MS Word Integration
  • Customized letters with user-defined content and data from the system
  • Paperless options
  • Automated invoicing generation

Billing

HD™ 2.0 | RMS® platform automates the billing process while working with only the freshest, most accurate information.

Benefits:

  • User-Defined tolerances
  • Delinquency management module
  • Reimbursement Financial Actions Tools and workflows
  • Intuitive refund generation and issuance
  • Secure Online Customer Portal for customer information access and payment
  • Payment posting and allocation features (i.e. transaction codes, posting sequence, disposition)
  • Budget billing tools
  • Seasonal bill creation options
  • One-time or special use billings
  • Customizable billing format
  • Overpayment Management
  • Bill correction

HD™ 2.0 | RMS® helps staff of all types
effectively serve their clients.

No matter what role you in the loan, invoicing, and/or billing process, HD™ 2.0 | RMS® helps you work more efficiently.


Business Types

Automotive

HD™ 2.0 | RMS® provides a complete set of functions for automotive loan, invoicing, and billing management:

Benefits:

  • Intuitive user-interface for minimal user effort
  • Loan linking & consolidation
  • Easy customer account look-up/inquiry
  • User-friendly, customizable interface
  • Real-time invoice tracking and monitoring
  • Tracking of sales, orders, purchases, and inventory
  • Ad Hoc report writer for instant, customized reports
  • All account data on one simple screen
  • Work order management
  • Cost, repair, and maintenance tracking and scheduling
  • Tools for point-of-sale, credit card, parts ordering, inventory management, and contact management
  • Minimal learning curve

Communications/Utilities

HD™ 2.0 | RMS® Receivables Management System provides a complete set of functions for utilities invoicing and billing management:

Benefits:

  • User-friendly, customizable interface with user-defined fields and tolerances
  • Easily view statements, trending information and histories
  • Quickly look up customer information and understand account data with minimal effort
  • Post-date adjustments
  • Simple bill correction
  • Integrated email functionality
  • Real-time notification of payment method acceptance or rejection
  • Visual workflows for task and calculation automation
  • Acceptance of any payment method
  • Intuitive refunds processing
  • Overpayment management

Education

HD™ 2.0 | RMS® provides a complete set of functions for education loan, invoicing, and billing management:

Benefits:

  • Unified servicing platform
  • Unified borrower experience
  • Unified servicing and management practices
  • Ad Hoc Report Writer for instant, customizable reports
  • Integration with ANY system, data source, or third party vendor
  • Real-time vendor performance management
  • Compliance controls
  • Live dashboards analytics & forecasting
  • Loan linking & consolidation
  • Automated calculation engines
  • Loan History tracking
  • Repayment plans engine
  • Multi-payees funding functionality

Insurance

HD™ 2.0 | RMS® provides a complete set of functions for insurance invoicing and billing management:

Benefits:

  • Automated bill generation with most up to date information
  • Branded online customer portal for secure account information access and online payment
  • Paperless billing options
  • Dynamic claim management
  • Delinquency Management module
  • Automated calculation engine for fees, adjustments, etc.
  • Integration with ANY system, data source, or third party vendor
  • Ad Hoc Report Writer for instant, customizable reports
  • Live dashboards analytics & forecasting
  • Compliance controls

Retail

HD™ 2.0 | RMS® provides a complete set of functions for retail loan servicing, invoicing and billing management:

Benefits:

  • Intuitive user-interface for minimal user effort
  • Loan linking & consolidation
  • Easy customer account look-up/inquiry
  • User-friendly, customizable interface
  • Real-time invoice tracking and monitoring
  • Tracking of sales, orders, purchases, and inventory
  • Ad Hoc report writer for instant, customized reports
  • Automated bill generation with most up to date information
  • Branded online customer portal for secure account information access and online payment
  • Paperless billing options

User Types

Staff, Agents, & Administrators

Staff, Agents, & Administrators

HD™ 2.0 | RMS® helps staff, agents, administrators and the like manage account information effectively and efficiently through all phases of the loan servicing, billing, and invoicing process.

  • Perpetually fresh account information
  • Easy customer account look-up/inquiry
  • User-friendly, customizable interface
  • Real-time account tracking and monitoring
  • Automated customizable calculation engines
  • Visual workflow designer
  • Ad hoc report writer for instant ad hoc reports

Technology Staff

Technology Staff

Whether you’re the organization's Chief Information Officer, IT Director, or IT Manager, supporting a system that is manageable, adaptable, and secure is your number one priority. HD™ 2.0 | RMS® offers key technology features to assist such as:

  • Open Web Services Library – Allows IT staff to compress implementation time and support current and new third-party partners without relying on the vendor.
  • Ad Hoc Reporting Toolkit – Allows staff to independently construct new custom reports on demand without relying on the vendor.
  • Visual Rules Engine Workflow Manager – Automates the execution of systematic actions based on bureau and consumer provided data enabling non-technical finance and IT staff to manage business rules and data values.
  • Configuration Manager – Allows non-technical firm and IT staff to tailor code their own windows, workflows, reports, dashboards, and values as well as data lookup tables such as accounts, consumers, procurements, events, tasks, calendars, data grids, and more in a simple user-friendly and dynamic environment.

HD™ 2.0 | RMS® Support

Our customer service team has extensive experience in loan, billing & invoicing technology, business analysis, project management, user training, and software development. They understand the entire process, key issues and challenges, and can help save you time and reduce risk with support at implementation and beyond.

Dedicated project manager

As a HD™ 2.0 | RMS® customer, you’ll have a CSS consultant as your single point of contact – committed to helping your organization get the most out of your platform.

Automatic system upgrades and maintenance

Our engineers and analysts continually build and improve on an already superior product – with upgrades and maintenance automatically applied for hassle-free operation.

Experienced, knowledgeable support staff

Our experienced customer support team understands the complexities of loan servicing, billing & invoicing, so they make sure everything – from implementation to training – goes smoothly with minimal disruption.

We’re here to help

Contact our technical support desk

Monday-Friday, 7AM–5PM PST

1-877-277-4621

Accelerate your receivables management process.

Benefits of a Modern Receivables Management System

Increase prompt payments and reduce bad debt. Significantly reduce IT infrastructure costs. Build a more profitable credit portfolio by balancing growth and risk exposures.

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What is a Financial Ecosystem?

Billions of dollars are lost annually due to the inadequate adoption of fintech technology for financial transactions management whereby mismanaged, aging receivables quickly turn revenues into bad debt and ultimately into losses. The primary reason for this outcome is the lack of a single enterprise solution that can manage every aspect of the revenue management life cycle process across all business units in unison.

Traditional platforms are stand-alone, independent systems that don't share common technology & can’t communicate dynamically with one another, leaving business units separated. This leaves entities with old, stale financial data, making it impossible to both manage aging receivables & avoid uncollectable debt. A Financial Ecosystem resolves this problem. A Financial Ecosystem is a battery of highly sophisticated proprietary fintech systems & solutions that consolidate into one single Financial Platform across your enterprise. HD™ 2.0 | Enterprise Financial Ecosystem® is that end-to-end financial platform that manages your revenues and receivables, while safeguarding bad debt exposure.


Parts of a Financial Ecosystem

Underwriting

HD™ 2.0 | LMS® Loan Management System (LMS) enables credit grantors & servicers to create business rules for underwriting decisioning workflows simply & visually without the need of complicated coding. LMS can systematically control financial screen navigation, input/output, verbose messaging and database interactions from any internal or external system or framework.

Now, when new applications for underwriting are introduced, they are first “interrogated” by the LMS business rules engine, which then gives a “thumbs up, thumbs down” decision.

This approach enables organizations to evaluate the application against multiple internal or external data sources and predict which applications should be manually reviewed, versus those that are most expected to contain appropriate information for automatic underwriting.

HD™ 2.0 | LMS® offers:

  • Automation of manual procedures and calculations: By utilizing an automated analytic-based underwriting system, the consistency, quality and capacity of underwriting could be dramatically improved, allowing underwriters to focus on the exceptions.
  • Control by business users: Rules are designed in an easy-to-understand visual Visio-like workflow designer, enabling the business experts— rather than technical staff—to control and automate procedures and policies.
  • Faster response to change: Time-to-market for business logic changes are reduced from weeks and months to days or hours. Systems can be updated while in production with no down time and no need for IT resources.
  • Increased reliability and auditability: A centralized workflow decisioning rules repository provides consistent execution of business policies that are easy to manage and visually easy to audit.
Credit

HD™ 2.0 | LMS® business rules engine allows for the development and rapid deployment of complex credit granting business rules, so your organization can make better decisions across the Revenue Life Cycle. Automate and optimize numerous types of business decisions, including credit approve/decline, instant prescreen offers, and collection decisions.

With HD™ 2.0 | LMS® you can also systematically analyze scoring, business rules and decision strategies from external data systems. This enables continuous testing and fine tuning of your business rules, so you can optimize decision strategies to drive higher profits.

  • Pull data from multiple sources — both internal and external — into your decisioning engine dynamically.
  • Process a high volume of transactions, with support and availability 24 hours a day
  • Gain the ability to calculate numerous predictive attributes with self-designed scoring models
  • Test new strategies against your current decision models and perform what-if simulations on historical data
  • Improve business process efficiencies with continuous-loop deployment of enhanced and optimized decision strategies
  • Deploy new decisioning strategies dynamically, to respond to market changes rapidly
  • Deliver dynamic real-time, instant decisions while customers are at the point of sale
  • Seamlessly integrate LMS's workflow decisioning engine into your existing systems with minimal IT costs
Loans

HD™ 2.0 | LMS® is specially designed to simplify and automate all loan processes from start to finish. This intelligent solution shepherds the user through each phase of the loan servicing process, presents the freshest data in real-time, and intuitively computes all calculations providing the easiest user-experience available anywhere.

Invoicing

HD™ 2.0 | RMS® Receivables Management System (RMS) enables first and third-party administrators to deliver a salient automated enterprise invoicing solution. Generate business rules-driven invoicing with a built-in document management system. Offer online access for consumers and third-party administrators to reduce dependence on in-house customer service personnel while improving customer satisfaction.

Give your customers what they want with customer-centric invoicing and payment options. Shorten your revenue cycle with a multitude of automated payment and invoicing technology solutions and easily track partial payments and past due invoices.

Billing

HD™ 2.0 | RMS® Receivables Management System (RMS) enables first and third-party administrators to deliver an automated rules-driven billing solution across the enterprise. Seamlessly retrieve documents, contracts, and offer online access for consumers and third-party administrators to reduce dependence on in-house customer service personnel while improving customer satisfaction.

With over 300+ modules dedicated to billing in real-time, HD™ 2.0 | RMS® provides the most comprehensive, state of the art tools to meet all your billing needs. With unparalleled automation, RMS minimizes training while maximizing production.

Receivables

HD™ 2.0 | RMS® Receivables Management System (RMS) presents the most sophisticated tool set available for account receivables management, adaptable for any business or organization type. With capabilities to tie into the HD™ 2.0 Enterprise Financial Ecosystem, you can confidently expand your offerings across multiple industries and verticals for geometric growth.

Healthcare

HD™ 2.0 | RCM® is a healthcare Revenue Cycle Management (RCM) system designed to manage claim submissions, self-pay & insurer billing & recoveries.

Tax

HD™ 2.0 | TAX® is a tax billing, collections and legal case management system designed to generate & process tax bills, track collections, bankruptcies, skips, and legal cases on taxpayer liabilities of all debt types.

Collections

HD™ 2.0 | Collections® combines an easy-to-use collector interface with sophisticated management tools and blends them into a seamless environment. With the flexibility to manage billions of debtor accounts, handle thousands of users, and process accounts faster than any other platform available, it’s easy to see why HD™ 2.0 | Collections® is the most sought after collections system on the market.

Legal

HD™ 2.0 | Legal® delivers a complete legal case management & collections solution, which tracks legal cases, case parties, bankruptcies, linked cases, services, events, compliance & consent of judgment financial buckets. HD™ 2.0 | Legal® is the most powerful and widely used system for legal case management.

Portfolio

Growing portfolio size is what HD™ 2.0 | PM® (Portfolio Manager) was designed for. With unlimited scalability, PM consolidates your entire portfolio into a simple, easy to manage, user-friendly platform providing your organization with unified servicing practices, transparency, and increased borrower satisfaction.

Compliance

HD™ 2.0 | CMS® consumer financial "Compliance Management System" (CMS) is designed to mirror CFPB, FDCPA & TCPA guidelines for state & federal compliance regulations.

Dialer & IVR
HD™ 2.0 | Contacts® Contact management system is designed to automate the customer engagement follow-up process via phone, dialer, text, IVR & online with built-in compliance, seamless branding, unified servicing practices, and transparency for increased customer service satisfaction.

Data Warehousing

HD™ 2.0 | CUBE® generates business rules sourced data sets for analytical reporting & business rules workflow processing.

Data Integration

HD™ 2.0 | Fusion® is a data interface communications bridge platform designed to link systems into the CSS IMPACT HD™ 2.0 ecosystem for dynamic access to external data. These external data sets are then exposed to HD™ 2.0's business rules workflow engine, data warehouse (CUBE) , & Ad hoc Report writer for data processing consumption.

Management Portal

HD™ 2.0 | Data Annex® is an online account annex portal designed for inter-departmental staff, field agents, or clients to manage and review accounts. HD™ 2.0 | Data Annex® is fully customizable to your organization's online branding presence.

Payment Portal

HD™ 2.0 | Payment Portal® is an online consumer portal designed for self-serve account management, payments, negotiations & arrangements. HD™ 2.0 | Payment Portal® is fully customizable to your organization's online branding presence.

Fintech Consulting

CSS's fintech consulting services cater to all financial technologies & solutions for every industry and vertical.

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